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Submit a Service Request

Service Request

EvoHeat has a large database of accredited 
service agents across the country.

If your heat pump requires an annual service, or if you are experiencing technical issues we can arrange an accredited technician to service your heat pump. Complete the form below and our Evo Tech Support Officer will be in touch shortly.
Please note: EvoHeat office hours are AEST 9am-5pm Monday to Thursday, 9am-4pm Friday.
We are closed on weekends, as well as QLD and national public holidays.

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Got questions?
We have answers.

Find quick answers to the most common questions about our products and services.

Contact Us
My pool heat pump is showing an E03 error?
The E03 error is a water flow protection error, and typically occurs when there is little or no water flow to the heat pump. There are a number of things you can check to attempt to clear this error yourself.

View our YouTube video for a range of steps
What is the unlock code to my controller?
Most EvoHeat controllers use a standard unlock code listed in your product manual. If you cannot locate it, contact our support team on 1300 859 933 and we will walk you through it.
It appears my pool heat pump is leaking?
Condensation on and around a heat pump is normal during operation and is often mistaken for a leak. If the water production seems excessive, switch the unit off and observe - if water continues to appear, submit a service request and we will arrange an accredited technician.
How do I adjust the settings on my heat pump?
Your product manual covers all controller settings including temperature, operating modes and timers. Manuals are available on our Manuals page, or our team can talk you through it on 1300 859 933.

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